Optional User Account
Creating a User Account is optional, and not required. Just select the Skip Account option when checking out !
IP Address and Logging
Hydroglove.com server logs information about visitors, including IP addresses, date/time visited, referring website, length of stay, etc. This information is used for site statistics only.
Customer Information & Credit Card Transactions
Your credit card is charged at the time the order is placed. Limited information is supplied to Customworks Limited Co. in the event of a shopping cart sale. This includes your name, IP Address and website domain name. This information is not sold or distributed to third parties. Credit card payments are processed through Yourpay or at customer choice by PayPal. This information is collected solely for Yourpay or PayPal to securely process the order, and is not accessible to Customworks Limited Co.. The Hydroglove web site is tested and certified PCI DSS compliant by TrustKeeper on a monthly basis.
International Customers
To avoid misunderstanding, we declare the exact purchase price as the value of the goods when completing the customs declaration. We will neither check the "gift" box nor under declare the value. You can track your shipment at http://www.usps.com/ . Please note that tracking is not always updated regularly, this does not mean your parcel is not moving. Customworks Limited is not responsible for missed delivery attempts or delays at customs of the destination country. Import fees ( VAT ) may apply and vary with your country. Customs fees and VAT are not included in our shipping rates.
WARNING!
These suits are sold as a collectable item only and NOT as an acceptable substitute for a modern dry suit. Our suits have sold worldwide and are used for many recreational activities, this is at the discretion of the purchaser's skill and knowledge and not from any statement of suitability from Customworks Limited Company.
30 Day Return Policy:
Please order carefully! You are responsible for ordering the correct size. Any advice given you about size is to be used as a guideline only, as we are not there to measure you in person. If you order a wrong size we will exchange most items, however, we will not under any circumstances accept returns or exchanges on items that have been soiled or where there may be a health risk. If size or fit may be in question it is best to try the suit on OVER form fitting clothing. Suits damaged by use of excess force due to improper size can not be returned or exchanged. Customers returning new items for a refund will receive the cost of merchandise only minus a $20.00 return fee. Size exchanges are $20.00 plus postage.
If we ship you an incorrect item, we will replace it or refund your money (as well as the return First class or Priority flat rate shipping costs ) after the item has returned to us. We must be notified of this within 30 days of delivery.
We will replace or refund on any merchandise with a manufacturer's defect (which we must verify by inspection of the item); however, we must be notified by you of a defect within 30 days of delivery. WARRENTY VOID WITH THE USE OF ANY KIND OF RUBBER SHINE OR PRESEVATIVE PRODUCTS. If you have a problem with an item that you believe has a manufacturers defect, please contact us BEFORE you attempt to return it. Please do not attempt to modify or repair any item that you believe has a manufacturers defect as this will void any warranty that is stated or implied.
Under no circumstances will a refund or replacement be made without the return of the items in question.
We must be notified of return or exchange issues within 30 days of delivery. We are not responsible for return shipping costs for incorrectly order items. We are not responsible for returned items that are lost in transit. NO cash refunds.
DELAY POLICY:
We are a manufacturer! Most orders are shipped via Priority Mail within 36 hours, not including weekends. In the event of a delay in shipping greater than 7 days ( not including weekends or holidays ) we will contact you via e-mail with the estimated shipping date and the option to cancel your order if the delay is unacceptable. E- check payments via Paypal from foreign banks will delay shipment untill funds have cleared.
IMPORTANT:
These latex suits are meant for collectors of vintage scuba gear
- They are not as tough as a modern dry suit.
- Diving one requires skills not taught by any agency in the last 30 + years.
- These latex suits are sold as a novelty / collectors item. These suits are ment to embody the nostalga of vintage dive gear. They are not guaranteed as a 100% accurate copy of any known brand marketed in the last century. No other warrenty is expressed or implied. ANY attempt at using one of these suits in actual diving conditions will expose the user to risks such as, but NOT limited to :
Barotrauma
Ruptured ear drum
Uncontrolled free ascent
Embolism.
Customworks Limited Co. Hydroglove line of vintage style drysuits are a 100% latex product. End user assumes all risks inherent with any latex product. Diving is an adventure sport and it comes with inherent risks. Improper use of diving equipment or improper diving techniques may result in serious injury or, in extreme circumstances, death.